Refund policy

Custom and Personalized Items
Because custom, personalized, embroidered, printed, engraved, and made-to-order products are produced specifically for you, these items are final sale and are not eligible for return or exchange due to change of mind, sizing, color selection, or other customer-selected options.

Errors, Defects, or Damaged Items
If your order arrives damaged, defective, incorrect, or does not match the approved order specifications, please contact us within 7 days of receiving your order. Include your order number and photos showing the issue. We will review the problem and, when appropriate, repair, replace, or refund the affected item at no additional cost.

Sizing
Customers are responsible for selecting the correct garment size. Please review the applicable manufacturer's size chart before ordering. Customized garments cannot be returned or exchanged because of an incorrect size selection.

Team and Group Orders
Team, company, school, and other group-store orders may be changed or canceled only before the stated ordering deadline and/or before production has begun. Once the ordering period closes or production begins, orders are final.

Non-Custom Items
Eligible non-customized merchandise may be returned within 14 days of delivery if it is unused, unworn, unwashed, and in its original condition. Return shipping is the customer's responsibility unless the return results from our error or a defective product.

Shipping Charges
Original shipping charges are non-refundable except when an order is incorrect, damaged, or defective due to an error on our part.

Starting a Return or Reporting a Problem
Contact us at info@collinscpllc.com before returning any merchandise. Unauthorized returns may not be accepted.